Product designer & curious human
Hi, I’m Ziying.
I make things feel right.
Senior Product Designer at Chewy, on pharmacy and pet health. Previously Redfin and Brivity.
A curious little bunch.
Just like me.
Just like me.
A little life, always.
Selected work
A few things
I’ve thought through.
Making Pet Portal useful for every pet parent
Opened a clinic-only tool to every Chewy customer, from deciding what it should be to shipping the first version in January 2026.
Swap Product
When a vet changes a prescription, customers used to hit a canceled order. Now they see the vet’s replacement and can order it in the app.
Lead Routing for Brivity CRM
Admins used to assign every lead by hand. I designed rules that send each one to the right agent the moment it comes in.
About me
My design journey
Nine years on products where the workflow is the hard part: real estate deals at Brivity and Redfin, and prescriptions and pet care at Chewy.
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